Librarians Perception and Use of a Library Portal : A Case Study of the Bazar Library Portal (Oslo Public Library)


Publication date



Høgskolen i Oslo. Avdeling for journalistikk, bibliotek- og informasjonsvitenskap

Document type


Joint Master Degree in Digital Library Learning (DILL)


Libraries are adopting and implementing portals to promote their visibility and meet the demands of their users. The Deichmanske Public library has adopted a portal focused on immigrants’ population referred as Bazar portal. This research is focused on the usage of this portal through the opinions of the librarians. This study attempts to investigate librarians use and non use of the Bazar library portal and what they expect from a library portal of this kind. Accordingly the study investigates and analyses user request problems and the library portal system. The study also highlights some challenges faced by librarians in their use of the Bazar portal even though this was not the primary focus of the study. The study has surveyed and interviewed librarians from the various branches of Deichmanske library to know their perception and use of the Bazar portal. A total of six librarians participated in the interview and 18 librarians took part in the online survey. The findings of this research shed light on the understanding of library portal use among librarians. One thing that became clear was the fact that the portal is not widely publicized, hence not popular among the librarians. It also identified some quality characteristics of the Bazar library portal and the kinds of users and content to expect. This study concludes with some practical suggestions on improving and enhancing the use of the Bazar library portal.


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